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Lucidchart

Lucidchart is a web-based diagramming tool, which makes drawing diagrams, flowcharts, orgganization charts, wireframes, and mind maps easy. Lucidchart allows you to work together with others in order to create diagrams in real time, with changes synced instantly. It is a superb tool for team collaboration and working with clients. Lucidchart allows you to guide your clients through your diagram by collapsing groups of shapes so that you can simplify the diagram or by expanding them, to facilitate easier viewing. Diagrams allow you to add links to sections so that the viewer can jump from one information point to another. With Lucidchart, process flow diagrams can be password protected and assigned authorized users. It also has a presentation feature, which allows you to share your diagram in a meeting. Files can also be exported in various formats, including PDF documents or HTML files. Collaboration A really useful feature of Lucidchart is that it provides real time collaboration across all users. The app supports a unlimited number of simultaneous collaborators. Lucidchart also supports group chat and comments, and it comes with powerful version control and revision history. Templates and Examples Lucidchart provides hundreds of templates and examples to choose from, including Flowcharts, UML, ERD, Wireframing/iOS Mockups, Network Diagrams, Orgganization Charts, Mind Maps, and BPMN. Diagrams created with Lucidchart can be embedded into blogs, wikis or websites. Multi-Language support Lucidchart supports the following languages: Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, and Ukrainian. Key Features Lucidchart has a number of key features, including an intuitive user interface with virtually no learning curve. You can import and export Microsoft Visio documents. It also has enterprise-level security and admin controls, and integrates well with Google Apps, Confluence, and JIRA. You can also publish your diagrams to .PDF, .JPG, and .PNG. Integrations Lucidchart integrates with the following apps and services: JIRA Software, Jive Software, Box, G Suite, Google Drive, Atlassian Confluence, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, and Google Docs. Pricing Lucidchart uses a freemium, subscription pricing model, with plans starting from $4.95 per month for the Basic Plan, with a single user. It also has a free trial available (no credit card required). Lucidchart provides Free*, Basic, Professional, and Team plans. The Professional plan is priced at $8.95 per month for a single user. The Team plan is priced from $20 per month. *The Free plan is limited and allows you to create an unlimited number of diagrams with a limit of 60 objects per diagram. Bottom Line Lucidchart is really easy to use, yet exceptionally powerful. It comes with hundreds of shapes to choose from, with easy drag and drop functionality. You can export to all manner of formats including PDF, PNG, JPG and Microsoft Visio (.vdx) It plays well with Google Drive, Confluence, JIRA, and Jive at no additional costs, and in case you run into any issues, there is a dedicated support team to help with any questions you may have.

LiveChat

LiveChat is a beautiful and simple online chat solution that allows customer service agents to contact customers directly through their website. Within only minutes of signing up, your team of customer care representatives will be able to help online visitors find what they need, before they leave your site and look to your competitors for help. Your customers wouldn’t be chatting with a team member if there wasn’t a problem; not being able to connect with customers can result in loss of business, something no company can afford. LiveChat means more successful transactions due to customer concern resolution. As soon as your customers are able to reach out to a live team member for support, the likelihood of that resulting in a transaction goes up. That means your order value goes up, as well. In turn, a live team member can make sure the customer has the right product on order and has found all of the necessary or accessory items to go with it. The chances of an inquiry converting to a sale go up when questions are answered immediately by a knowledgeable representative. Without the option to ask a question or clarify a product’s specifications, your customer will look elsewhere. LiveChat provides a secure and reliable communication channel for your customers. You can’t risk a faulty or vulnerable communication method when you’re trying to provide excellent customer service, which is why LiveChat offers best-in-class service. Web Chat Window LiveChat's Web Chat windows provide an easy to implement, customizable, and branded templates that are available out-of-the-box. All of the templates provided are compatible with modern web browsers. Mobile Apps LiveChat is available for agents using web browsers, as well as dedicated apps for Windows, Mac OS X, and mobile devices running iOS and Android. This feature is designed specifically for providing top-notch customer service. Analytics & Reporting Daily reports provide feedback on the activity of each of your agents, including efficiency, number of chats, and time spent with the customer, along with a customer satisfaction breakdown for specific agents, groups, and the entire team. This daily summary is delivered straight to your mailbox, while the dashboard is a great data set to display to inform and motivate your agents. Pricing LiveChat uses an open source, subscription pricing model, with a free trial available (no credit card required). All plans are offered as SaaS and should be paid recurrently. LiveChat is available in 5 plans, which start from $16.00 per seat, per month for the Starter plan. Followed by the Regular plan, which costs from $30 per seat per month. Next up is the Team plan, which costs from $33 per seat per month. The Enterprise plan costs from $50 per seat per month, and finally the Enterprise Plus plan is a customized charge depending upon business requirements. Bottom Line With LiveChat, customers are able to chat live with a sales person to ask questions, make product inquiries, voice service concerns, and more. This, in turn, means better customer retention and less loss of clients to your competitors.

Tableau Software

Tableau Softwareは、VizQLテクノロジーを使用する堅牢なビジネスインテリジェンスおよび分析プラットフォームです。これを使用すると、コードを記述せずにクエリを作成し、それらをグラフィカルな視覚化とダッシュボードに変換できます。 Tableauは、主要なビジネスデータを調査および分析する必要がある人を支援するように調整できます。これは、分析のスキルや経験に関係ありません。 Tableau Softwareは、洞察力に富みながら、非常に簡単に学習できるビジネスインテリジェンスツールのスイートを提供します。 Tableau Desktop Tableau Desktopは、データを探索して質問にすばやく回答できるセルフサービス分析アプリです。スタンフォード大学での長年の研究に基づいた特許技術を使用して、マウスクリックをデータベースクエリに変換し、グラフィカルな視覚化によって結果を提示します。 Tableau Desktopでは、コードをまったく記述せずに、あらゆる種類のクエリを実行できます。コーディングスキルのない人に最適です。 Tableau Desktopを使用すると、さまざまなビューを切り替えてから、ドラッグアンドドロップ機能を使用して、必要なだけのデータソースから必要なデータを表示できます。その後、Tableau Desktopを使用すると、さまざまなデータとメトリックを備えたリアルタイムのインタラクティブなダッシュボードを作成し、Tableau ServerとTableau Onlineを使用してそれらの洞察を共有できます。 Tableau ServerおよびTableau Online Tableau Serverは、任意のブラウザーまたはモバイルデバイスでTableau Desktopからダッシュボードを公開する優れた方法です。ダッシュボードにコメントを追加する機能を使用して、ダッシュボードを会社のポータルに埋め込むことができます。データの更新を取得したり、データをフィルタリングしたり、データにドリルダウンしたりすることもできます。この情報は、手動または自動で更新できます。 Tableau Onlineは、クラウドを介したTableauダッシュボードへのライブおよびオンラインアクセスを提供するTableau Serverのホストバージョンです。 Tableau Public Tableau Publicでは、インタラクティブデータをWebに公開できます。これを使用すると、Webサイトにデータを公開し、読者にデータの物語を案内できます。 Tableau Reader Tableau Readerは、Tableau Desktopで構築されたダッシュボードを開いて表示し、対話するために使用できる無料のデスクトップアプリです。これを使用すると、データをフィルタリングおよびドリルダウンできますが、作成者の事前の許可なしに編集または対話することはできません。 多言語 Tableau Softwareは、英語、フランス語、ドイツ語、ポルトガル語、およびスペイン語の言語をサポートしています。 価格 Tableau Softwareは、ワンタイムライセンスのサブスクリプション価格設定モデルを使用しています。また、無料の試用版も利用できます（クレジットカードは不要です）。 Tableau Online（ホスト版のTableau Server）の価格は年間500.00ドルからです。 Tableau Desktop Personal Editionの価格は、ユーザーあたり999ドルです。 Tableau Desktop Professional Editionの価格は、ユーザーあたり1,999ドルです。 Tableau Serverは、Tableau Public Premiumと同様に、個々の要件に基づいて個別に価格設定されます。 ボトムライン ビジネスインテリジェンスに対するTableauのアプローチを使用すると、データに接続する方法がいくつかあります。これは、大企業や中規模ビジネスの場合のように、膨大な量のデータを扱う場合でも当てはまります。情報はTableauのデータエンジンにロードして迅速に対応でき、ライブおよびオンデマンドトレーニング、オンラインサポートドキュメントによってサポートされます。 Tableau Softwareは、AndroidおよびiOSデバイス、Mac OS XおよびWebベースの接続をサポートしています。

LiveAgent

LiveAgent is multi-channel help-desk solution for businesses of all sizes and industries. It combines an all-in-one support ticket system with customer portals, universal inboxes, and built-in live chat software. With LiveAgent your organization will be in a better position to provide faster, more organized customer support. From LiveAgent’s streamlined user interface, agents are able to respond to chats, Facebook posts, incoming emails, phone calls and private messages 24/7. Tweets can also be monitored, which mention specific keywords or brand names. LiveAgent is fully customizable, with no HTML coding required. Ticket Distribution Automatic ticket distribution guarantees that all support agents have an optimal load to work with. Higher performing agents can be given more work, and lower performing agents are not given too much work; everyone has the correct amount of work they are able to handle. The software can also be customized to define how many chats, tickets, and phone calls individual support agents are to receive in a specified time-period. LiveAgent takes these rules into account when automating phone duties and routing tickets. LiveAgent will distribute tickets equally across your team. Tickets can also be assigned to specific agents based on ticket parameters, similar events or topics. Built-in Live Chat LiveAgent is different than most other support services in that it has developed its own built-in chat solution, rather than having to rely on third party chat integration. The ability to chat live with customers in real-time is a key feature of LiveAgent’s platform. A live chat feature on a website provides a huge convenience to customers. Subsequently, it can also increase leads and sales because it provides customers with immediate access to answers just before they decide whether to make a purchase. Live chat is also a great way to save telephone support costs and it enables agents to support more customers at the same time, as multiple chats can be run simultaneously. Reports A key feature of LiveAgent is the ability to view detailed analytics. From the Reports tab, agents are able to locate all kinds of data, from usage statistics and performance reports, through to outgoing messages, chats, and calls and customer satisfaction ratings. By using LiveAgent’s analytics you can improve the service your support team provides to clients and customers. Reports are able to be quickly filtered by channel, tag, or agent. This allows you to view information, such as which employees has the highest overall performance rating etc. Pricing LiveAgent uses a mix of free trial, freemium, one-time License, and Subscription pricing models, with two pricing options available: Cloud Hosting and Standalone Licensing. Cloud hosting begins at $9 per agent, per month, for Ticketing and $14 per agent, per month, for Ticketing + Chat. Starting plans include three agent seats. There is also an All-Inclusive plan available, priced at $19 per agent, per month. Businesses that opt for standalone pricing will pay a one-time fee, with LiveAgent hosted on servers both in US and UK. Bottom Line LiveAgent is a highly functional solution that has an array of tools to help your business to stay organized and provide consistent customer support responses. With the ability to automatically transform all incoming communications into tickets, and the built in live chat feature, you can see why businesses from many industries are turning to LiveAgent as their support service of choice.

Rosy Salon Software

Rosy Salon Softwareは、生産性を高め、サロンを成功させるために必要なすべてのツールを含む、機能豊富なプロフェッショナルサロンおよびスパ管理スイートです。 Rosy Salon Softwareが提供する中央生産性スイートに加えて、外出先でビジネスを管理できるモバイルアクセスがあります。 機能が含まれます： オンラインクライアントスケジューリング予定のスケジューリングテキストとメールによるコミュニケーションモバイルアクセス Facebook統合在庫管理モバイルWebアプリレポーティングエンジン製品の予約サロンの店頭報酬/紹介全体として、Rosy Salon Softwareは、機能が充実したソフトウェアスイートであり、堅牢で便利なアプリケーションの完全なツールキットを提供します。

inFlow Inventory Software

inFlowは機能が充実した製品および在庫マネージャです。売上と在庫の追跡、請求書の印刷、売上の計上、在庫の再注文など！ inFlow Cloudのセットアップは高速で簡単です。すべてのデータは自動的にinFlowサーバーにバックアップされるため、誤ってデータを失うことを心配する必要はありません。 機能が含まれます： 製品を整理する価格と費用在庫の再注文動きを追跡する詳細な数量組み立てて組み立てる素早く簡単なセットアップ自動バックアップ 256ビット暗号化オフラインクライアント 1時間料金 inFlowは、QuickBooks Online、Amazon、DYMOラベルプリンター、Shopify、WooCommerceと統合する機能を備えています。 inFlowには、Windows用のクラウドアプリケーションまたはオフラインアプリケーションのほか、iPhone、Android、およびWebコンパニオンアプリが付属しています。 全体として、inFlowは豊富な機能とオプションが満載された優れた在庫マネージャです。 inFlowは14日間の無料トライアルを提供します。上記のリンクをクリックして、ビジネスに適しているかどうかを確認してください。

Booker Software

ブッカーは、クラウドに基づいたビジネス管理プラットフォームです。ローカルサービスビジネスに、スマートフォン、タブレットコンピューター、ラップトップ、デスクトップPCからビジネスを運営する方法を提供します。ブッカーを使用すると、企業はどこからでもビジネスを正常に管理できます。 このプラットフォームには、インターネット接続がある場所からビジネスを管理するために必要なすべてのツールが含まれています。 Bookerを使用すると、企業は顧客の予約、支払いの処理、従業員の管理、在庫の追跡、長期的な顧客関係の構築など、あらゆる種類の日常業務を行うことができます。 顧客の観点からすると、ビジネスは決して閉じられません。 Bookerを使用する顧客は、会社のWebサイト、ソーシャルメディアアカウント、またはモバイルアプリから「通常の」営業時間後であっても、必要に応じて予定やクラスを予約できます。 データ管理 Bookerを使用すると、関連するすべてのデータがクラウドにキャプチャされて保存されるため、企業はクライアント、従業員、在庫、予約に関する主要なデータを簡単に管理できます。サービスのスケジューリングツールを使用すると、すべての予約チャネルをシームレスに統合できます。Bookerのモバイルアプリを使用すると、管理者はどこからでも、いつでも、サポートされているデバイスからスタッフのスケジュールを管理できます。 ブッカーの本当にクールな機能は、レポートおよび分析ツールです。これらにより、ビジネスマネージャーは特定の傾向を発見し、顧客の行動に影響を与えるさまざまな要因に関する洞察を得ることができます。すべての顧客およびビジネスデータは、役割ベースのアクセス制御によって規制されます。これにより、不正アクセスが発生しないことが保証されます。 Facebook予約アプリ ブッカーを使用すると、顧客はいつでもどこでも必要に応じて予定を予約できます。 BookerのFacebook予約アプリを使用すると、ユーザーはFacebookのビジネスページの[今すぐ予約]ボタンを使用して、予定を作成したり、クラスやサービスをスケジュールしたりできます。また、商品券などの「今すぐ購入」ボタンを表示するように構成することもできます。 統合クレジットカード処理 期限内の支払いは、常に未払いの請求書を追うよりもずっと簡単です。 Bookerの統合されたクレジットカード処理およびPOSツールにより、企業はサービスを正常に販売できるようになりました。ブッカーの包括的な販売管理システムは、トランザクションの処理、追跡、報告を容易にすることができます。企業は、クレジットカードおよびデビットカードによる支払いを受け入れることができ、モバイルデバイスを利用して、即時支払いプロセッサに変換することもできます。これは、顧客がチェックアウトプロセスをできるだけ簡単に行えるようにする優れた方法です。 統合 Bookerは、Mercury、subLyme、Integrity、Web2Payなどのマーチャントプロセッサと多数の統合を行っています。電子メール通信では、BookerはMailChimpを使用します。また、BeautyBooked、BeautyNow、Lifebooker、Locality.com、AOLのMapQuest、SpaFinder Wellness、Yelp、Pingup、SpaJourなどの企業のWebサービスと提携しています。 価格 ブッカーは、「基本」プランの月額85ドルから始まるプランで、サブスクリプション価格モデルを使用します。これには、無制限のログイン、オンライン予約の予約と予約、統合された販売時点管理、詳細な顧客記録、パッケージとシリーズの管理、ギフト券と電子商取引、オプションのクレジットカード処理が含まれ、Promote、Booker Customer App、ブッカーマーケティングネットワーク。 「標準プランの価格は月額135ドルで、すべての「基本」機能に加えて、無制限のドキュメントストレージ、ロイヤリティポイントと報酬、メンバーシップ管理、クラススケジューリングが含まれています。マルチロケーション企業向けのカスタマイズ可能なオプションについては、ブッカーは「プラス」プランを提供しています。これには、追加のマルチロケーションオプション、カスタマイズ可能な顧客フィールド、IPロック、クイックログイン、およびブッカーAPIアクセスオプション。ブッカーはまた、「キックスタート」計画と呼ばれるマイクロ企業または個人トレーダー向けの計画も提供しています。 「キックスタート」の価格は月額45ドルで、次の機能に制限のある「基本」プランのすべての機能が含まれます：1人から2人の従業員のみのログイン、シンプルなセルフオンボーディングウィザード、必要なクレジットカード処理、および制限されたレポート。プロモート機能はアドオンとしては使用できません。米国のお客様専用です。 *「プラス」プランの価格については、ブッカーに直接お問い合わせください。 ボトムライン Bookerは、SMBが業務を実行するための優れた、万能プラットフォームです。顧客を引き付ける、クライアントを予約する、支払いを処理する、従業員を管理する、クライアントとの関係を育むなど、ビジネス運営のさまざまな側面のための多数のツールを提供します。 Bookerを使用すると、ユーザーはインターネット接続があればどこからでもアクセスできる機能豊富なビジネス管理システムを利用できます。企業は、モバイルアプリを介して、またビジネス拠点で、ウェブサイトの販売ツールを利用できます。支払い処理が簡素化され、在庫を自動的に追跡できます。ブッカーは、最初の連絡からクライアントの保持まで、すべてのクライアントとのやり取りを記録および監視するためのツールを備えており、ビジネス所有者はビジネスの日常業務について明確な洞察を得ることができます。

Vision Helpdesk

Vision Helpdesk's software is a multi-channel help-desk solution, which utilizes digital tickets in order to centralize customer conversations that come from a variety of different sources; email, web portals, social media channels, telephone, and live chats. Vision Helpdesk provides a solid web-based solution to held desk management as it includes three main products; multi-channel help desks, satellite help desks, and IT service desks (ITIL/ITSM). The multi-channel help desks, and satellite help desks help companies stay organized. Vision Helpdesk's IT service desk comes with many advanced features including CMDB, asset management, incident management, problem management, knowledge management, change management, and release management applications. Vision Helpdesk's software includes lots of standard features such as ticket management, knowledge bases, SLA’s, help-desk automation, and customer portals. It also includes more unique features such as ticket billing, a staff collaboration tool (Blabby), and task management tools as well. Client Portals Vision Helpdesk offers users customizable client portals that will fit existing company branding. With Vision Helpdesk, all aspects can be customized, including the logo, the template, and CSS files. Multi-level, category-based knowledge bases can also be personally designed. Staff Collaboration All help-desk staff need to be able to collaborate on tickets and any issues that crop up from them. Vision Helpdesk's collaboration tool is called Blabby. Blabby lets colleagues have both private and group conversations, and teams are able to use Blabby to collaborate on a variety of different matters, including share files and documents and resolving ticket problems. Blabby also has some pretty cool advanced features as well, such as the ability to add #hashtags to posts, based on trending topics, and configurable notifications can be set up to keep everyone on the same page. When teams need to share knowledge with other staff members, they can do so via the secure communication portal. Integrations Vision Helpdesk can be integrated with numerous third party organizations, including social media giants Facebook and Twitter, with live chat, VoIP, and email services for multi-channel ticketing management. Other social media channels, such as LinkedIn and Google+ are also supported. For CMS, Vision Helpdesk ties in well with Joomla, Wordpress, and Drupal. VoIP services are covered by Twilio, whilst live chat services are supported by Userlike, Com100, Livezilla, and Livechat Inc. For remote sessions, Vision Helpdesk supports Teamviewer, Gotomeeting, Gotoassist, and Webex. Paypal and Authorize.net are used for payment gateways, and for billing, WHMCS and Hostbill are supported. Pricing Vision Helpdesk operates a subscription pricing model and has plans for every business, SaaS licensing starts from $7 per staff member, per month for help desk software. Satellite help desk software starts at $14 per staff member, per month, and the Service desk software starts at $21 per staff member, per month. There are also options to download recurring licenses, and one-time licenses as well, if required. Bottom Line Vision Helpdesk is a good solution for businesses of all sizes. It has has a innovative approach to customer support, with cool features such as satellite desks, and gamification, and with pricing starting from $7 per month, per staff agent, you can see why over 8000 firms already use Vision Helpdesk as their choice of support.

Vocalcom

Vocalcom is a reliable, web-based contact centre solution that is solid, robust and user friendly. Vocalcom offers superb cutting edge features such as real-time contextual routing, and predictive dialing. By utilizing the power of Vocalcom, your business has the ability to rapidly deploy a constant, highly secure contact centre solution. With Vocalcom you can easily add agents, customize reports and design specific IVRs . Vocalcom’s cloud contact centre platform supports voice, email, chat, SMS, Facebook and Twitter; all from a single environment that has a simple, fast and manageable interface. The Vocalcom WebRTC Platform enhances the standard customer experience beyond simple Web chat and voice communication. Vocalcom includes video and co-browsing and can streamline transitions from self-service to live service whilst maintaining the context of previous communications. Visual IVR Rather than the standard, voice-driven, automated service, customers can opt for IVR menus to be displayed visually within mobile and web applications, without listening to long menus and struggling with poor voice recognition software. This is a great feature of Vocalcom as Visual IVR, either through a website or mobile app, is a superb way to eliminate one of the top reasons that customers dislike call centre experiences. Proactive Chat Vocalcom has extensive intelligence capabilities, which examine customer behaviour, customer data, and web analytics. The system will proactively offer an immediate connection with a live person, and it can also deliver the right chat invitation to the right customer at the right time. Call-back and Appointment Setting Vocalcom uses sophisticated calling features that can be utilized to increase your contact rate. Agents can schedule general call-backs or agent-specific appointments. For general call-backs, the call engine automatically chooses the best time to call customers back. Multi-channel virtual queuing With Vocalcom’s Multi-channel virtual queuing system you can respond to customers faster, no matter how they contact you. Vocalcom can both virtualize and scale enterprise routing rules and contact distribution. It uses an intelligent universal routing system, which is a great feature because it gives your customers a seamless cross-channel experience. It no-longer matters what communication method is used: voice, email, chat, social media, and mobile. Real-Time Active Blending Real-Time Active Blending is a another noteworthy feature of the Vocalcom suite. It auto-adjusts contact centre traffic call-by-call, and always prioritizes inbound customer service calls, in blended environments, by automatically moving outbound agents to inbound queues. This is a great time and resource saving tool that keeps customer satisfaction levels high. Pricing Vocalcom uses a subscription pricing model that starts from $99.00/month with a Free Trial available (No Credit Card required). Bottom Line Vocalcom powers intuitive customer experiences and improves contact centre performance. It is cloud-based, massively scalable, and built with solid web technologies. Vocalcom can simplify multi-channel customer experiences and can enhance sales effectiveness and increase customer service satisfaction levels.

Zoho Support

Zoho Support is a scalable help-desk solution for businesses of various sizes. By utilizing Zoho Support, businesses are able to build feature-rich help-desks that include ticket management, automation, and reporting tools. Businesses are able to engage with their customers across multiple channels, including various social media solutions and email. With robust workflow automations and request management tools, help-desks are able to manage and maintain large amounts of traffic. Mobile Support A really useful feature of Zoho Support is the ability for agents to answer tickets from anywhere using Zoho Support for iOS and Android. From within the app, users are able to view a feed that displays any recent updates in tickets. They can also choose to follow specific tickets, contacts or accounts. If any developments occur, it will show up automatically on the feed in real-time. Response times can be critical in dealing with customers, therefore the Zoho Support mobile app makes good use of push notifications, ensuring agents maintain rapid response times to tickets. Multi-Channel Request Support The ability to gather customer service requests from multiple channels is a superb way to build great customer satisfaction. Support from email, phone, social media, chat, self-service help center, forums and web forms are all supported on this platform. Zoho Support can be configured so managers can setup and maintain service-level agreements (SLAs). Tickets are created with a due date and time based on the pre-defined SLA. The software can automatically alert users or even re-assign the ticket to another agent. Automations Automations are a great way to improve productivity. By utilizing time based actions and macros, agents are able to maximise their time spent on activities. Zoho Support makes implementing flexible automation rules an easy affair. In this way, customers can be kept up to date regarding changes to their tickets, and any inactive tickets can be closed without wasting time and resources. Pricing Zoho Support uses a freemium, subscription pricing model, with a free 15 day trial available. The Free plan includes email ticketing, knowledge base, community forums, web contact form, default canned responses. This is useful for small businesses, however if you need integration with Zoho CRM then you need to move onto one of the paid plans. The Professional plan is priced at $12 per agent, per month. For this, you receive everything in the Free plan, plus workflows, time tracking, social media monitoring, custom reports and dashboards, custom canned responses, and phone integration. Zoho integrations and mobile versions are also available with this plan. Finally the Enterprise Plan is priced at $25 per agent, per month. At this level you receive everything that is available in the cheaper plans, plus scheduled reports, integration for multiple phone numbers, more workflows, and built-in live chat. Bottom Line Zoho Support is a good solution that can give businesses a clear, unified view of their customers’ requirements. With multi-channel ticket management, and custom reporting tools coupled with Zoho CRM integration, Zoho Support is a solid customer service solution that is best suited to SMBs, but as it is scalable can be used by larger organizations.

GoDaddy

GoDaddy is the largest domain name registrar on the planet, and has one of the most comprehensive set of website building tools available today. The interface is easy to use and is very intuitive, and it has over 300 templates with over 8,700 professional stock images to choose from. GoDaddy lets you choose from a large warehouse of pre-built websites with industry-specific text and images to help you construct your perfect website. With GoDaddy you can learn how to make websites quickly and easily with a flexible and highly functional website builder. By using GoDaddy’s web design package you will be able to construct a website in no time at all. Mobile friendly designs GoDaddy has a mobile site converter, powered by DudaMobile that ensures your site will automatically convert from a full desktop sized site, to a small mobile friendly site without having to alter anything. The system is optimized for the most popular smartphone systems, including Apple iOS and Android. Simple design tools If you are unsure of how to construct your site and need guidance on how to really make your site stand out, then GoDaddy has you covered. With GoDaddy’s support team and a set of simple design tools, making a website has never been easier. There are absolutely no technical skills required, as everything is drag and drop. You just choose a template that you like, drag & drop your text, images and apps anywhere you need them and away you go! Multi Language GoDaddy supports the following languages: Chinese (Simplified), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Turkish. Pricing GoDaddy uses a subscription pricing model, with plans that start from as little as $1.00 per month. GoDaddy’s Personal plan is priced at $1.00 per month ($5.99 per month upon renewal). For this price you receive 50 personal themes, unlimited pages, 1GB disk space, 150GB bandwidth, and business email from Office 365, free for the first year. The GoDaddy Business plan is priced at $5.99 per month ($9.99 per month upon renewal). For this price you get 300 personal and business themes, unlimited pages, 10GB Disk Space, 500GB bandwidth, business email from Office 365, free for the 1st year. You also gain access to GoDaddy’s mobile support features as well. Finally, the GoDaddy Business Plus plan is priced at $10.99 per month ($14.99 per month upon renewal). For this price you get 300 business and personal themes, unlimited pages, 50GB disk space, 1,0000 GB bandwidth, business email from Office 365, free for first year, mobile site support, SEO, One-Click social media manager, and an SSL certificate, which is free for the first year. GoDaddy also supplies a FREE Domain with any annual plan chosen. Bottom Line Overall, a GoDaddy website can be made with all kinds of media in order to make it stand out. You can choose from photo galleries, slideshows, and videos etc. You can also create Facebook business pages as well. All GoDaddy websites are optimized for various kinds of smart devices, including iPhone, Android devices, and BlackBerry smartphones. With 24/7/365 Phone, Live Chat and Email Support GoDaddy is always on hand to help you if you run into any issues.

Avast Business CloudCare

Leading online security specialist, Avast, has created a new, robust, rapid business solution that allows you to monitor threats and deliver real-time support from a single, cloud-based security portal. Avast Business CloudCare is a free, cloud-based, endpoint security platform that makes it significantly faster and easier to monitor threats, resolve issues, and deliver multiple layers of protection to your customers. Key features include: One-click deployment – Onboard your customers easily with one-click installation and activation. Premium remote control – Remotely resolve issues, perform tasks, reboot, transfer files and chat with users. Backup and restore – Schedule automatic backups of files, folders, and servers and restore with a single click. Managed antivirus – Deploy our award-winning antivirus solutions directly from your CloudCare platform. Bottom Line With CloudCare, you have a rapidly-deployable, simplified, pay-as-you-go service that will give yourself and your clients the productivity you need to stay competitive in today’s market; safe in the knowledge that your security is taken care of. Avast Business CloudCare lets you manage your online security – anytime and anywhere. Start your free trial today.