JIRA Service Desk Web Apps向けのアプリ

Less Annoying CRM

Jira

JIRAは、すべてのプラットフォームで動作するバグ追跡および問題認識ソフトウェアです。高度なプロジェクト管理機能と機能を示します。これは、多くの有名なオープンソースプロジェクトで主要なソフトウェア開発問題ツールとして使用されており、ソフトウェアバグの追跡における重要なコンポーネントです。 JIRAはチームのリソースとナレッジアセットを同じプラットフォームに格納しているため、誰でも簡単に共同作業を行うことができます。これはJIRAの優れた機能であり、チームをより効率的にすることができます。 JIRAは、カスタマイズされたワークフローでアジャイルボードに問題を表示することにより、チームが情報を共有し、他のユーザーとシームレスに関与できるようにします。 JIRAのアジャイルプロジェクト管理機能により、マネージャーはチームの生産性に影響を与える障害を明確に特定し、修正することができます。 JIRAは、かんばんの進行中の作業制限を活用しています：これは、進行中の作業の量をチームの能力と一致させることにより、かんばんがチームにより柔軟な計画オプション、より速い出力、明確な焦点、および開発サイクル全体の透明性を与えるため、非常に有益です。管理者は効率計画を確認し、特定のタスクを特定の個人に割り当てることができます。 さらに、JIRAには機能豊富なサービスデスクの実装があり、すべての部門が顧客のリクエストをすぐに収集できるようにします。この重要なツールは、リクエストを整理して優先度キューに割り当てることができます。これにより、チームの生産性が向上します。メトリックとSLAからの情報は、チームの効率の概要を把握するのに役立つ詳細なリアルタイムレポートを作成するのに十分なデータを提供します。 アジャイル JIRA Agileは、ソフトウェア開発チーム間のコラボレーションを支援するために設計されました。これは、アジャイルな計画プロセスを利用して全体的な生産性を向上させるために使用される優れたツールです。 JIRA Agileを使用すると、チームは柔軟性を維持しながら、機能するソフトウェアをタイムリーに提供できます。 JIRAは、すべてのプロジェクトチームメンバーが利用できる透過的なワークフローを提供することにより、アジャイルをサポートしています。これは、スクラムやかんばんなどの堅実なプラクティスを使用して実現されます。 JIRA Agileを使用すると、正確な詳細と正確な見積もりを計画できます。バグ、タスク、およびアクションを含むすべてのものをドラッグアンドドロップして、ユーザーが優先順位を変更したり、スプリントを変更したりできるようにします。スプリントが終了すると、JIRAは豊富な情報とグラフで満たされた広範なレポートを生成し、完了した作業と未完了のタスクを強調表示します。これらは、バックログまたは次のスプリントに移動できます。 サービスデスク おそらくJIRAの最も便利な機能はJIRAサービスデスクです。仕様に合わせて構成できる設定に従って、要求に自動的に優先順位を付けて分類するキューシステムを使用します。 JIRAにはすぐに使用できるキューがいくつか用意されていますが、いつでも追加できます。 JIRA Service Deskは、問題を解決するために適切なオンラインヘルプセクションまたは最も適切な人に指示できるわかりやすいインターフェイスを介して必要なものを見つけることができる、クリーンで直感的なカスタマーサポートポータルを提供します。要求がサービス部門に届くと、エンジニアが割り当てを引き受け、関連するタスクの作業を開始します。 アトラシアンマーケットプレイス JIRAの優れた機能は、アトラシアンのマーケットプレイスです。これは、JIRAのすべての拡張機能を収容するエリアです。 Atlassian Marketplaceには、400以上のアドオンを含む膨大なセレクションが含まれています。無料の管理ツール、チャート描画ツール、ダッシュボードガジェット、テーマとスタイルから選択できます。これらの大半は無料です。アドオンがあるだけでなく、選択可能なワークフローテンプレートの広範な選択もあります。 価格 JIRAは、無料トライアルが利用可能なサブスクリプション価格モデルを使用します。複数の価格設定階層を使用し、ユーザーを追加するにつれて顧客サービスエージェントごとに徐々に安価になります。通常、3つのソリューションを提供します。基本ティアは10ユーザーを収容し、月額10ドルです。 2番目の層にはJIRAが含まれ、月額20ドルです。 3番目の層の価格は同じブラケットですが、Service Deskアドオンが有効になっています。最初の必須アドオンは、Jiraコアサービスです。これは、ユーザー数に基づいて料金が設定されます。 JIRAは商用ソフトウェアです。ただし、非営利、非政府、非学術、および非営利の組織による無料かつ無制限の使用が可能です。オープンソースプロジェクトは、無料のユーザーライセンスを取得するための基準も満たしています。 ボトムライン JIRAはまともな価格でしっかりと機能し、サポートされているウィジェットの素晴らしい配列を備えたカスタマイズ可能なダッシュボードを持っています。 JIRAには、既存のプロセスに適合するワークフローと、よりスマートに作業できるワークフロー管理ツールがあります。アジャイルプロジェクト管理やJIRAサービスデスクなどのツールを備えたJIRAプラットフォームは、顧客の要求を合理化し、ITチームの効率を高める柔軟なサービスデスクです。

InvGate Service Desk

InvGate Service Deskは、サービスデスク管理のためのよりスマートなソリューションです。このクラウドベースのソリューションは、企業のITサービスサポートを管理、分析、および自動化します。また、ITプロフェッショナルが問題で協力し、自動化を使用してチームの生産性を向上させる方法も提供します。 サービス発券 InvGate Service Deskの主要な機能は、エージェントが複数のリクエストまたはインシデントを同時に処理できる高品質のチケットシステムです。リクエストタイプや優先度レベルに関係なく、パイプライン全体でチケットを追跡できます。このソリューションでは、プロセスを加速し、受信チケットをより適切に処理するために、アドホック承認リクエスト方式を使用しています。これを行うには、「承認者」を選択し、必要な決定を選択します。残りはシステムによって自動的に行われます。 チケット管理 InvGate Service Deskの優れた機能は、高度なチケット管理です。これにより、チームベースのチケット構造化により、ソリューションをさまざまなタイプのワークフローに適合させることができます。ワークフローは、事前定義された承認を使用してカスタマイズ、自動化、マッピングすることができ、ソリューションはこれを自動的に実行および監視できます。 InvGate Service Deskには、管理者がサービスのパフォーマンスを分析し、検出したデータセットに基づいたレポートを生成できる強力な分析コンポーネントも付属しています。 統合 InvGate Service Deskは、Gmail、Microsoft Outlook、InvGate Assetsなどのさまざまなサードパーティアプリと統合します。 価格 InvGate Service DeskはSaaSサブスクリプション価格モデルを使用し、1回限りのライセンス料をサポートしています。特定のカスタマイズされた価格設定については、組織に直接会社に連絡することをお勧めします。 ボトムライン InvGate Service Deskは革新的なソリューションであり、現代の企業にITサービスを合理化するスマートな方法を提供します。統合されたサービスデスクと資産管理ユーティリティが含まれており、エージェントがより効率的かつ効果的に作業するのに役立ちます。ユーザーのエンゲージメントを支援するゲーミフィケーションツール、および柔軟なワークフローを可能にする高度なチケット管理ツールとともに、SMBから大企業までさまざまな分野の組織がInvGate Service Deskを使用する理由を確認できます。

Front Desk

Front Desk was developed for personal service businesses such as gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations. It is a cloud-based solution that simplifies business management and provides a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing. Although business owners and managers are going to benefit the most out of Front Desk, the platform is also able to be used by staff members and clients. For example, a gym’s staff can use the platform to check clients into classes and confirm attendance. Meanwhile, clients can use the platform to schedule their own appointments, update billing information, and purchases class passes etc. Scheduling Client Appointments A cool feature of Front Desk is that it provides various tools for scheduling classes, workshops, and private appointments from a web based platform. Not only can clients book these services, they can also alter their own reservations and make any necessary payments. Before any clients can start scheduling your businesses classes, you need to enter the relevant class data into Front Desk’s scheduling management system. Basic data, including the title of the class and the name of the instructor is required, along with the class scheduling time and the price of each class. Managing Client Relationships In order for small businesses to function on a personal level, staff members need to have a relative amount of information regarding their customers. This is where client profiles come into ply. Client profiles give staff members a snapshot of every customer relationship. These client profiles include basic contact information, and other relevant data, such as profile photos, payment methods, and sign-in codes. There is also the ability to track and store liability waivers and release forms within their client profile modules. Accepting Payments Front Desk has solid automated billing and payment tools that allows your business to securely accept various payments with credit cards, direct deposits, and Paypal. Depending on how your business is setup, clients can purchase plans, passes, or pay for classes and sessions individually, In order to process payments with Front Desk, you are required to create a merchant account.* When your credit card processing has been activated, you are then able to save your clients’ credit card data in Front Desk and thereby avoid having to re-enter the information for every subsequent purchase. *Front Desk encourages business users to process transactions via its partners, TransNational, Bankcard and Gravity Payments. Integrations Front Desk is able to seamlessly integrate with other cloud-based business apps, including DocuSign, Emma, and MailChimp. This is a superb way to tackle email marketing and reduce paperwork. A great feature of Front Desk is that it provides users with a free DocuSign account. You can use the eSignature app to securely sign, send and store electronic documents, such as waivers and other liability forms, in the cloud. Pricing Front Desk uses a subscription based pricing model that starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat rate of 2.4%. In real-terms this equates to $97.60 for every $100 deposited in your bank account, regardless of the type of credit cards used by your clients. Front Desk has a free trial available to test out the service, with no credit card required. Bottom Line Overall, Front Desk is a solid platform to manage almost any personal service business from. You can oversee scheduling, billing, payment processing and client management. It has scaled pricing to alter as your business grows, and is available to access across a variety of devices as it is based in the cloud.

Desk.com

Desk.com is Salesforce's out-of-the-box customer support help desk that is specifically designed to help businesses offer fast, awesome customer support. The app has been designed for speed, ease of use, and scalability. It puts all the support needs for your business into one tidy package; with agent productivity tools, an easy to manage knowledge base, and a cutting-edge mobile app, coupled with intuitive reports and dashboards, you'll have all the tools you need to provide quality customer service to your clients. Where Desk.com excels is in its ability to keep things simple, it concentrates on getting tickets raised from email, phone calls and social media while giving agents a good selection of workflow and processing tools. Desk.com is part of the Salesforce family and a leader in cloud computing; it is both scalable and secure and has great features, including customer relationship management, issue reporting, and customer profiling. Universal Agent Inbox The Universal Agent Inbox is the place where you get started using Desk.com. In this area you will receive your notifications for your customer's support requests. These arrive from various sources, including email, live chat, online forums, and social media channels like Twitter and Facebook. A great feature of Desk.com is the fact that it doesn't overcomplicate the way tickets are raised and how they are made visible to agents. The unified inbox is a quality tool because it brings all tickets into one view no matter their source, thereby reducing the risk of tickets being missed. Case Management Desk.com uses a streamlined Support Case page that handles all of your individual customer requests. The customer cases are constructed and populated with the customer data and problem information and then archived for future retrieval. You can record and review the customer’s complete interaction history within each case and when it is needed to be recalled, agents can simply click to view the complete history. If an agent has a complex case that they are not able to resolve, it can be redirected to a senior agent, and because Desk.com’s case management tools can continuously track the status of cases and set priority levels, this ensures all issues are resolved in order of their importance. Business Insights What is really cool about Desk.com is the ability to generate key business performance insights. By clicking on the Business Insights tab, you can generate detailed customer service related reports. The Business Insight’s dashboard helps you make actionable insights on overall business and agent performance. This tool lets you analyze your customer service operation quickly and easily. The data you gather from Business Insights, allows you to track and measure the volume and nature of the tickets your business is receiving. Not only that, you can also monitor individual agent performance. You will gain a greater insight into where your cases are coming from and how your agents are handling the volume. Integrations The beauty of Desk.com is that if you need to upgrade to Service Cloud because you need more customization for your support team, your businesses’ data is synced seamlessly with Salesforce so the transition will be effortless. Pricing Desk.com operates a subscription pricing model and has four pricing structures: starting at $3.00/month and rising to $135/month per agent for the Service Cloud (Enterprise) option. It covers options for a wide range of budgets and requirements and there is a Free Trial available (No Credit Card required). Bottom Line Desk.com is a great solution for the SMB sector, particularly those looking for a more basic help desk software option. It has a simple approach to customer support, without missing any key features. It is aesthetically pleasing and easy to use, with plenty of pricing options.

Nectar Desk

Nectar Deskをクラウド内のコールセンターと考えてください。レポートおよび分析機能を備えた、インバウンドおよびアウトバウンドコールを処理するためのこのタイプの最も手頃で完全なソフトウェアとして請求され、ビジネスに完全なパッケージを提供します。 コールセンターの基礎は、Interactive Voice Response（IVR）、内線番号、通話録音、さらにローカルおよびフリーダイヤル番号のおかげで処理されます。お客様のエクスペリエンスを次のレベルに引き上げる高度な機能とサービスがあります。 Nectar Deskのクラウドベースの自動通話分配（ACD）ツール、自動ダイヤラー、およびIVRテクノロジーにより、想像もしていなかった地平線に到達することができます。 Nectar Desk VoIPサービスを利用して、発信者IDをローカライズして世界中のどこからでも見込み客に電話をかけ、通話のドロップをなくします。 また、Salesforceを含む20を超える統合をサポートし、すべてのチーム部門がすべてのプラットフォームでの顧客の行動から重要なメトリックを取得できるようにします。つまり、顧客の旅全体を計画できます。 スタッフのパフォーマンスとKPIを追跡することも簡単です。高度なエージェント分析により、応答時間、エージェントの可用性、録音機能、カスタマイズされたレポートおよびアラートとともにライブで聞く能力などのメトリックスに関する完全な洞察が得られます。 価格 価格は、最大10人のエージェントを含む「基本価格」プランのユーザーあたり月29ドルで開始されます。 「マルチチャンネル」プランの場合、ユーザーあたり月額最大49ドルで、最大25人のエージェントがいます。最後に、ユーザーあたり月額99ドルで、「無制限」プランを取得できます。 ボトムライン Nectar Deskは、数を購入してからエージェントをカスタマイズするまで、数分でセットアップできます。契約、隠された料金、ハードウェア、24時間年中無休の電話、ライブチャットのサポートがないため、クラウドベースのヘルプデスクにこれ以上何が必要かを考えるのは困難です。

Kite Desk

A unfilled order pipeline is a terrible thing, but KiteDesk prospecting software helps dramatically improve your company’s lead generation. The system is designed to produce the right lead information, including email addresses, phone numbers, and professional or social profiles, at the right time to create more qualified meetings and closed sales. KiteDesk specifically targets your Ideal Customer Profiles (ICPs), an area where your prospect research is most efficient. KiteDesk's visual prospect list builder uses expansive search criteria, including company name, type of industry, and business size (including filters by revenue and number of employees); individual person, sorted by name, department, and title; and locations for each contact or business, broken down by country, state, region, city, and/or zip code. The KiteDesk system works everywhere and lets you pick up new contacts no matter how you find them, whether through the Chrome extension, a social media search toolbar on LinkedIn, Kite icons connected to an email address, and the ability to auto-discover prospects from any website. These tools enable the fast construction of lists filled with quality prospects from a database of millions of companies and contacts. Best of all, your sales teams can scale outbound lead generation with KiteDesk. Lead Location KiteDesk’s massive leads database means there are plenty of fully-filterable leads, suited to your industry. The prospecting tool automates the task in order to speed up the sales process. Finally, the social media toolbar will help you save a lead found online with the click of a mouse, while the advanced connection scoring will help ensure that you generate only “warm” leads. Integration Bi-directional syncing with Google Apps, Office productivity, CRM integration, the Chrome extension, the social media toolbar, and the web app mean you are always on the hunt for a lead without missing a chance to grab it. Lead Management Your sales team can record, bridge, and log calls with KiteDesk's Sales Dialer, which lets them keep all of their pertinent lead information in one place. They can also send contact emails directly from the KiteDesk dashboard to avoid multiple channels when trying to follow up on leads. Pricing KiteDesk uses a freemium subscription pricing model that starts from $75.00 per month, with a free trial available with no credit card required. KiteDesk plans start with KiteDesk FIND, which is priced at $75 per seat, per month, billed annually. Next up is KiteDesk REACH, priced at $100 per seat, per month, billed annually (this option includes KiteDesk FIND). If required, data packages and minutes can be purchased separately above the starter tier. Bottom Line KiteDesk provides you with the shortest path to warm, viable leads with advanced connection scoring. You can map out your day’s most important tasks and contacts with action lists, and therefore avoid the pitfall of having so much to do and nowhere to start that you really never get off the ground. With the ability to fully integrate your workflow with leading CRMs, social channels, calendars, and email programs, you can keep all of the information you need right at your fingertips.

Lucidchart

Lucidchart is a web-based diagramming tool, which makes drawing diagrams, flowcharts, orgganization charts, wireframes, and mind maps easy. Lucidchart allows you to work together with others in order to create diagrams in real time, with changes synced instantly. It is a superb tool for team collaboration and working with clients. Lucidchart allows you to guide your clients through your diagram by collapsing groups of shapes so that you can simplify the diagram or by expanding them, to facilitate easier viewing. Diagrams allow you to add links to sections so that the viewer can jump from one information point to another. With Lucidchart, process flow diagrams can be password protected and assigned authorized users. It also has a presentation feature, which allows you to share your diagram in a meeting. Files can also be exported in various formats, including PDF documents or HTML files. Collaboration A really useful feature of Lucidchart is that it provides real time collaboration across all users. The app supports a unlimited number of simultaneous collaborators. Lucidchart also supports group chat and comments, and it comes with powerful version control and revision history. Templates and Examples Lucidchart provides hundreds of templates and examples to choose from, including Flowcharts, UML, ERD, Wireframing/iOS Mockups, Network Diagrams, Orgganization Charts, Mind Maps, and BPMN. Diagrams created with Lucidchart can be embedded into blogs, wikis or websites. Multi-Language support Lucidchart supports the following languages: Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, and Ukrainian. Key Features Lucidchart has a number of key features, including an intuitive user interface with virtually no learning curve. You can import and export Microsoft Visio documents. It also has enterprise-level security and admin controls, and integrates well with Google Apps, Confluence, and JIRA. You can also publish your diagrams to .PDF, .JPG, and .PNG. Integrations Lucidchart integrates with the following apps and services: JIRA Software, Jive Software, Box, G Suite, Google Drive, Atlassian Confluence, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, and Google Docs. Pricing Lucidchart uses a freemium, subscription pricing model, with plans starting from $4.95 per month for the Basic Plan, with a single user. It also has a free trial available (no credit card required). Lucidchart provides Free*, Basic, Professional, and Team plans. The Professional plan is priced at $8.95 per month for a single user. The Team plan is priced from $20 per month. *The Free plan is limited and allows you to create an unlimited number of diagrams with a limit of 60 objects per diagram. Bottom Line Lucidchart is really easy to use, yet exceptionally powerful. It comes with hundreds of shapes to choose from, with easy drag and drop functionality. You can export to all manner of formats including PDF, PNG, JPG and Microsoft Visio (.vdx) It plays well with Google Drive, Confluence, JIRA, and Jive at no additional costs, and in case you run into any issues, there is a dedicated support team to help with any questions you may have.

Vision Helpdesk

Vision Helpdesk's software is a multi-channel help-desk solution, which utilizes digital tickets in order to centralize customer conversations that come from a variety of different sources; email, web portals, social media channels, telephone, and live chats. Vision Helpdesk provides a solid web-based solution to held desk management as it includes three main products; multi-channel help desks, satellite help desks, and IT service desks (ITIL/ITSM). The multi-channel help desks, and satellite help desks help companies stay organized. Vision Helpdesk's IT service desk comes with many advanced features including CMDB, asset management, incident management, problem management, knowledge management, change management, and release management applications. Vision Helpdesk's software includes lots of standard features such as ticket management, knowledge bases, SLA’s, help-desk automation, and customer portals. It also includes more unique features such as ticket billing, a staff collaboration tool (Blabby), and task management tools as well. Client Portals Vision Helpdesk offers users customizable client portals that will fit existing company branding. With Vision Helpdesk, all aspects can be customized, including the logo, the template, and CSS files. Multi-level, category-based knowledge bases can also be personally designed. Staff Collaboration All help-desk staff need to be able to collaborate on tickets and any issues that crop up from them. Vision Helpdesk's collaboration tool is called Blabby. Blabby lets colleagues have both private and group conversations, and teams are able to use Blabby to collaborate on a variety of different matters, including share files and documents and resolving ticket problems. Blabby also has some pretty cool advanced features as well, such as the ability to add #hashtags to posts, based on trending topics, and configurable notifications can be set up to keep everyone on the same page. When teams need to share knowledge with other staff members, they can do so via the secure communication portal. Integrations Vision Helpdesk can be integrated with numerous third party organizations, including social media giants Facebook and Twitter, with live chat, VoIP, and email services for multi-channel ticketing management. Other social media channels, such as LinkedIn and Google+ are also supported. For CMS, Vision Helpdesk ties in well with Joomla, Wordpress, and Drupal. VoIP services are covered by Twilio, whilst live chat services are supported by Userlike, Com100, Livezilla, and Livechat Inc. For remote sessions, Vision Helpdesk supports Teamviewer, Gotomeeting, Gotoassist, and Webex. Paypal and Authorize.net are used for payment gateways, and for billing, WHMCS and Hostbill are supported. Pricing Vision Helpdesk operates a subscription pricing model and has plans for every business, SaaS licensing starts from $7 per staff member, per month for help desk software. Satellite help desk software starts at $14 per staff member, per month, and the Service desk software starts at $21 per staff member, per month. There are also options to download recurring licenses, and one-time licenses as well, if required. Bottom Line Vision Helpdesk is a good solution for businesses of all sizes. It has has a innovative approach to customer support, with cool features such as satellite desks, and gamification, and with pricing starting from $7 per month, per staff agent, you can see why over 8000 firms already use Vision Helpdesk as their choice of support.

ConnectWise

ConnectWise is a high quality business management platform, which unifies various systems into a productive flow of information and communication. It covers all your bases by using automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, change management, and knowledge management. ConnectWise combines services, ticketing, projects, billing, sales, marketing and reporting and organizes them into a solitary platform that provides one centralized location for your data. Help Desk Management A stand out feature of ConnectWise is the help desk management tool. It uses a proprietary ticketing system that enables your organization to provide the highest quality support to your customers and clients. ConnectWise’s help desk management solution centralizes all of your customer conversations under one platform. This makes communications easier by utilizing specific workflow rules, with pre-determined responses being sent out to inform clients when their tickets have been received or resolved. Cloud Services ConnectWise gives you a superb way to efficiently manage, monitor and bill your clients for an array of cloud services. More and more apps are moving to a cloud environment, and ConnectWise provides you with a robust, reliable platform to stay on top of your clients needs and support them effectively. Integrations ConnectWise functions as a centralized hub for the needs and requirements of your business. It is both highly customizable and scalable, and has over 300+ integrations with sought-after business solutions. It also provides various backup and disaster recovery solutions, cloud services, and document management platforms for integration as well. Pricing ConnectWise uses a subscription pricing model. Organizations are encouraged to contact ConnectWise directly for tailored pricing information. Bottom Line ConnectWise provides a solid, overall business management and process automation solution. It is ideally suited towards technology companies, cloud service providers, and software developers. Workflow rules cover all areas, from sending targeted marketing campaigns through to tracking service delivery via SLAs and everything in-between. Amongst other things, ConnectWise can be used for ticket management, project management, time tracking, CRM, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, and inventory management. No matter what your needs are, ConnectWise has you covered.

CloudHub

CloudHub is the platform as a service (PaaS) component of Anypoint Platform. It provides users with a fully-managed, multi-tenanted, secure cloud platform dedicated for integration and APIs. It is available globally, making it easy for organizations to fully enjoy cloud-based integration as the system does not require continuous software updates or any hardware maintenance. CloudHub is rock solid integration platform for connecting enterprise apps on-premise and in the cloud. The Anypoint technology platform is able to deliver the fastest, most reliable integration experience. Using CloudHub eliminates costly point-to-point integration. CloudHub uses simplified development tooling, an extensive library of connectors and a solid, reliable cloud based platform, which enable organizations to be up and running in no time. CloudHub removes the need for complex integrations, and enables organizations to easily build high-performance, multi-protocol interactions between heterogeneous systems and services, whether that be on-premise or in the cloud. Pre Built Connectors CloudHub has numerous powerful features, including cloud scalability, pre-built connectors, visual data mapping, and a web-based dashboard. The system provides more than 120 out-of-box pre-built connectors designed to help users integrate with a huge collection of third-party apps and services such as Oracle, SAP, and Salesforce etc. Integrations CloudHub integrates well with the following applications: Box, Dropbox, Drupal, Facebook, GitHub, Google Calendar, Google Contacts, Google Drive, HubSpot, HubSpot CRM, Infor CRM, JIRA Software, LinkedIn, Microsoft Dynamics CRM, NetSuite, Oracle Service Cloud, Marketo, QuickBooks, PayPal, Salesforce Sales Cloud, ServiceNow, SAP CRM On demand, Slack, SharePoint, SugarCRM, Twitter, Twilio, Workday, Zendesk, Zoho CRM, and Zuora. CloudHub also has an API available, and it supports Linux, Mac, Windows, and Web-based platforms. Pricing CloudHub uses a freemium, open source, subscription pricing model, with a free trial available. Specific, tailored quotes are available on request directly from CloudHub. Bottom Line Overall, CloudHub is a secure, reliable, and scalable integration platform that allows developers to integrate and coordinate services and apps with operations, whilst giving them total control through a Web-based dashboard, and an eclipse-based ‘drag-and-drop’ interface for development. This is all undertaken without having to install or manage a hardware infrastructure. With no hardware to maintain and continuous software updates, CloudHub really delivers true cloud-based integration.

Zoho Support

Zoho Support is a scalable help-desk solution for businesses of various sizes. By utilizing Zoho Support, businesses are able to build feature-rich help-desks that include ticket management, automation, and reporting tools. Businesses are able to engage with their customers across multiple channels, including various social media solutions and email. With robust workflow automations and request management tools, help-desks are able to manage and maintain large amounts of traffic. Mobile Support A really useful feature of Zoho Support is the ability for agents to answer tickets from anywhere using Zoho Support for iOS and Android. From within the app, users are able to view a feed that displays any recent updates in tickets. They can also choose to follow specific tickets, contacts or accounts. If any developments occur, it will show up automatically on the feed in real-time. Response times can be critical in dealing with customers, therefore the Zoho Support mobile app makes good use of push notifications, ensuring agents maintain rapid response times to tickets. Multi-Channel Request Support The ability to gather customer service requests from multiple channels is a superb way to build great customer satisfaction. Support from email, phone, social media, chat, self-service help center, forums and web forms are all supported on this platform. Zoho Support can be configured so managers can setup and maintain service-level agreements (SLAs). Tickets are created with a due date and time based on the pre-defined SLA. The software can automatically alert users or even re-assign the ticket to another agent. Automations Automations are a great way to improve productivity. By utilizing time based actions and macros, agents are able to maximise their time spent on activities. Zoho Support makes implementing flexible automation rules an easy affair. In this way, customers can be kept up to date regarding changes to their tickets, and any inactive tickets can be closed without wasting time and resources. Pricing Zoho Support uses a freemium, subscription pricing model, with a free 15 day trial available. The Free plan includes email ticketing, knowledge base, community forums, web contact form, default canned responses. This is useful for small businesses, however if you need integration with Zoho CRM then you need to move onto one of the paid plans. The Professional plan is priced at $12 per agent, per month. For this, you receive everything in the Free plan, plus workflows, time tracking, social media monitoring, custom reports and dashboards, custom canned responses, and phone integration. Zoho integrations and mobile versions are also available with this plan. Finally the Enterprise Plan is priced at $25 per agent, per month. At this level you receive everything that is available in the cheaper plans, plus scheduled reports, integration for multiple phone numbers, more workflows, and built-in live chat. Bottom Line Zoho Support is a good solution that can give businesses a clear, unified view of their customers’ requirements. With multi-channel ticket management, and custom reporting tools coupled with Zoho CRM integration, Zoho Support is a solid customer service solution that is best suited to SMBs, but as it is scalable can be used by larger organizations.

LiveChat

LiveChat is a beautiful and simple online chat solution that allows customer service agents to contact customers directly through their website. Within only minutes of signing up, your team of customer care representatives will be able to help online visitors find what they need, before they leave your site and look to your competitors for help. Your customers wouldn’t be chatting with a team member if there wasn’t a problem; not being able to connect with customers can result in loss of business, something no company can afford. LiveChat means more successful transactions due to customer concern resolution. As soon as your customers are able to reach out to a live team member for support, the likelihood of that resulting in a transaction goes up. That means your order value goes up, as well. In turn, a live team member can make sure the customer has the right product on order and has found all of the necessary or accessory items to go with it. The chances of an inquiry converting to a sale go up when questions are answered immediately by a knowledgeable representative. Without the option to ask a question or clarify a product’s specifications, your customer will look elsewhere. LiveChat provides a secure and reliable communication channel for your customers. You can’t risk a faulty or vulnerable communication method when you’re trying to provide excellent customer service, which is why LiveChat offers best-in-class service. Web Chat Window LiveChat's Web Chat windows provide an easy to implement, customizable, and branded templates that are available out-of-the-box. All of the templates provided are compatible with modern web browsers. Mobile Apps LiveChat is available for agents using web browsers, as well as dedicated apps for Windows, Mac OS X, and mobile devices running iOS and Android. This feature is designed specifically for providing top-notch customer service. Analytics & Reporting Daily reports provide feedback on the activity of each of your agents, including efficiency, number of chats, and time spent with the customer, along with a customer satisfaction breakdown for specific agents, groups, and the entire team. This daily summary is delivered straight to your mailbox, while the dashboard is a great data set to display to inform and motivate your agents. Pricing LiveChat uses an open source, subscription pricing model, with a free trial available (no credit card required). All plans are offered as SaaS and should be paid recurrently. LiveChat is available in 5 plans, which start from $16.00 per seat, per month for the Starter plan. Followed by the Regular plan, which costs from $30 per seat per month. Next up is the Team plan, which costs from $33 per seat per month. The Enterprise plan costs from $50 per seat per month, and finally the Enterprise Plus plan is a customized charge depending upon business requirements. Bottom Line With LiveChat, customers are able to chat live with a sales person to ask questions, make product inquiries, voice service concerns, and more. This, in turn, means better customer retention and less loss of clients to your competitors.